There were two parts of my order.
The honeycomb cutting bed came without an issue but the laser itself was held up at customs and I was not notified, upon receiving a response saying I owed £80 in customs holding charges, once paid, the Laser arrived the next working day
SET UP
I paid the extra to have the laser assembled before shipping and although it came assembled when I went to mount the laser module the focus screw was not included in my kit and it took two more weeks to receive the same screw I was already using as a replacement which is fine, just not as sleek as the lever that is advertised
Otherwise a great machine, I would highly recommend
I had somewhat of a poor shipping experience but customer service has good communication and straightforward support
I love the machine and will continue to shop with Acmer in future