ACMER Warranty

• products or parts whose warranty expired;
• products purchased through channels that are not authorized by ACMER, or products resold by other buyers;
• normal discoloration, wear and tear, and consumption that occur during the use of the product;
• failure or damage is caused by incorrect or improper use, maintenance, or storage, including improper handling, use of the product not for the reasonable intended purpose, improper plugging or unplugging of external devices, drops or improper external crash; contact with or exposure to improper temperatures, solvents, acids, alkalis, water intrusion, etc., an infestation of insects or rodents or intrusion of foreign objects resulting in the breakage, dust, damage of the product or parts (such as housing, components, wiring, etc.);
• failure or damage caused by installation, repair, alteration, addition, or removal by any agency or personnel not authorized by ACMER;
• damage caused by unauthorized modification, disassembly, or removal of the casing, or damage due to failure to follow the official manual or instructions;
• products or parts whose original identification information has been modified, altered, or removed;
• products or parts of which you cannot provide a valid receipt or any other documents that can prove the warranty status;
• failure or damage caused by using of software that is illegally authorized, non-standard or not publicly available;
• damage caused by reliability or compatibility issues due to the use of unauthorized third-party parts;
• failure or damage caused by virus infection, hacker attacks, or other malicious infringements;
• failure or damage caused by force majeure or accidents;
• damage that occurs during its transit back for repair;
• other failure or damage not caused by the quality of the product;
• products that can operate uninterruptedly or without errors.
• During the engraving and cutting process, please ensure that the machine is within the operator's line of sight.

• the product is out of warranty;
• the product was purchased from non-ACMER channels;
• the product returned to ACMER does not include all original accessories, attachments or packaging, or items that were damaged due to improper use;
• the product is found to be free of defects after all appropriate tests;
• you fail to provide valid proof of purchase, order number, or other legal proof;
• failure or damage is caused by incorrect or improper use, maintenance, or storage, such as improper handling; use of the product not for the reasonable intended purpose; improper plugging or unplugging of external devices; drops or improper external crash; contact with or exposure to improper temperatures, solvents, acids, alkalis, water intrusion, etc.; infestation of insects and rodents or intrusion of foreign objects resulting in the breakage, dust, damage of the product or parts (such as housing, components, wiring, etc.);
• failure or damage is caused by any installation, repair, alteration, addition, or disassembly by agencies or personnel who are not authorized by ACMER;
• modification, alteration or removal of the original identification information of the product or components;
• damage is caused by uncontrollable external events (fire, flood, strong wind, or thunderstorm);
• the replacement product functions well after some tests upon the receipt of the replacement product sent from ACMER.
• the product received fails to be sent back to ACMER within seven calendar days after ACMER confirms the replacement request.
• failure or damage caused by force majeure or accidents;

The above "warranty period" is calculated from the date of receipt of the product, which is subject to the purchase receipt.

If there is no purchase receipt, the warranty period is calculated from the date the product product is sent.

Laser module warranty: Depending on various factors such as frequency of use, working time, working environment, etc., laser power will decrease at different rates which is normal.

• Product packaging and complimentary items are not covered by the warranty, but if problems occur when the product is under use for the first time after it's purchased, the product can be replaced without charge. ACMER will charge some fees to cover the costs if there's a need to add packaging, accessories, or need for refurbishment. 
• About warranty issues related to a product which is purchased in China but already brought abroad: Our company will bear the freight for sending the product back for repair, and the international freight after the product is repaired will be borne by the customer.
• ACMER will not be responsible for any other promises made by agents that are not guaranteed by ACMER.
• For products that will be discontinued or have been discontinued, relevant departments of our company will issue an announcement and send a contact letter to the agents to inform the final maintenance date of the product after which the warranty service will be terminated.
• For products sold with separate agreements on after-sales service terms, the contract confirmed by ACMER shall prevail.
• If you submit a valid claim under this Limited Warranty, ACMER at its sole discretion will (1) provide you with detailed instructions and new or refurbished parts to repair the product; or (2) authorize your return of the product for (i) repair with new or refurbished parts, (ii) replacement with a new or refurbished product that is equivalent to the product to be replaced, or (iii) a refund of the purchase price.
• Used/refurbished products have the same warranty as new products, but cannot be returned after purchase.
• ACMER officials can directly cancel the order when the second-hand laser machine is out of stock.

• During the provision of after-sales service, ACMER will only cover the loss of the product when it assumes responsibility for transit and repair.
• UNLESS OTHERWISE REQUIRED BY LAW, IN NO EVENT SHALL ACMER BE LIABLE FOR PERSONAL INJURY, OR ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE ACMER'S PRODUCTS, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, OR OTHERWISE), EVEN IF ACMER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

This warranty gives you specific legal rights, and you may have other rights that vary from state to state (or from country to country or province to province). Except as permitted by law, ACMER does not exclude, limit, or suspend other rights you may have, including those that may arise from noncompliance with a sales contract. To fully understand your rights, you should consult the laws of your country, province, or state.

Policy Restrictions Subject to Consumer Law.

To the extent permitted by law, this warranty and the remedies created are exclusive and in lieu of all other warranties, remedies, and conditions, whether oral, written, statutory, express or implied, to the extent permitted by law. ACMER disclaims all statutory and implied warranties, including, but not limited to, warranties of merchantability and fitness for a particular purpose, and warranties against hidden or delayed defects. to date, such warranties cannot be disclaimed, and ACMER limits the duration and remedies of such warranties to the duration of this express warranty and, at ACMER's option, to the repair or replacement services described below. Some states (countries and provinces) do not allow limitations on the duration of implied warranties (or conditions), so the above limitations may not apply to you.